Managed Services

Our Professional Services team is comprised of experienced IT specialists who love taking on new IT projects, from filling in the gaps in your current IT ecosystem to managing your IT network infrastructure. We provide the following Managed Services, which can be tailored to your company culture by integrating with your existing environment or creating new functions to enhance your infrastructure:

  • Helpdesk Support and Management: Technical support service provided via phone, email and support requests ensuring responsive and accurate troubleshooting with a high rate of resolution.
  • Network Administration: Continuous monitoring and alert service, which enables our team to identify and correct current or potential problems within your network, ensuring maximum uptime and efficiency.
  • Systems Administration: Management service that monitors, automates, reviews and tests your servers for reliability, scalability and consistency.
  • Identity and Access Management: Tailor-made services such as developing lifecycle policies, onboarding and separation procedures, and user account management.

Key client benefits:

  • Unload day-to-day IT issues and requests so you can focus on your core business.
  • Leverage a range of technologies and management services to achieve greater productivity and stability to remain competitive.
  • Manage IT costs by utilizing The Mice Groups’ expertise and knowledge of products and services for quick and seamless integration and implementation.
  • Collaborate with The Mice Groups to create a roadmap that addresses your IT needs and tailors support for efficiency and effectiveness.